Published November 13, 2026 · Kinu Technologies LLC
Support
Contact us
Email support@kinutechnologies.com for support, privacy questions, abuse reports or account-deletion help. This address forwards incoming messages to our team. No response-time guarantee is offered.
Connection trouble
Retry on a working connection and reopen Mahvo. If the problem continues, tell us your app version, operating system, approximate time and the screen where it happened. Never send your recovery words, passcode or private messages.
Recovery
Use the app recovery flow with your private recovery words. Recovery brings back your account, contacts and settings, not past messages. Support cannot recover lost words or unlock your encrypted history.
Deletion and safety
Use account deletion in the app, or email us for help with the steps. For abuse reports, describe the issue and provide only the minimum necessary information. Do not send sensitive attachments unless a safe process has been agreed.